Shipping FAQ
Where do you ship from?
From Sivakasi, Tamil Nadu, about 300 km from Kerala, at the same prices as our Tamil Nadu and Karnataka stores.
Do you deliver to my home in Kochi or Thiruvananthapuram?
Yes. Courier delivery to your doorstep anywhere in Kerala. The courier calls before delivery; someone should be available to receive the parcel. No pickup point, no collection.
Which places in Kerala do you deliver to?
Every district and every town or village with a PIN code: Ernakulam, Thiruvananthapuram, Kozhikode, Thrissur, Kollam, Kottayam, Palakkad, Alappuzha, Malappuram, Kannur, Kasaragod, Pathanamthitta, Idukki and Wayanad.
How long will my order take?
Courier transit from Sivakasi is usually 4–8 days, longer in the Diwali rush. Every order placed and paid by 3 November is delivered on or before Diwali (8 November), or refunded in full.
How much is delivery?
₹600 per order anywhere in Kerala, and free when your product total is ₹15,000 or more. Tamil Nadu and Karnataka orders are charged the state rate shown on the order page.
Can I track my order?
Yes. Your order-status page shows the courier tracking number after dispatch, and the courier calls before delivering.
What if the parcel arrives damaged?
Send photos on WhatsApp to +91 75503 57737 within 24 hours of delivery, with your Order ID. Damaged items are replaced or refunded.
Can I change the delivery address after ordering?
Yes, until the parcel is dispatched. WhatsApp us your Order ID and the new address.